Política de reembolso

Refund & After-Sales Policy

Thank you for shopping at Just DIY. We want you to be happy with your purchase. Please read this policy before placing an order.

 

1. CANCELLATION & FULL REFUND BEFORE SHIPPING

You may cancel your order and receive a full refund at any time before your item is shipped. The full purchase amount will be refunded to your original payment method.

 

2. RETURNS & EXCHANGES AFTER DELIVERY

You may request a return or exchange within 7 days after you receive your item. To be eligible, the item must be unused, in its original condition, and in its original packaging. Return shipping costs are the buyer's responsibility unless the return is caused by our error.

 

3. DAMAGED, DEFECTIVE OR WRONG ITEM

If you receive a damaged, defective or wrong item, please contact us within 7 days of delivery and send us photos. We will provide a replacement or a full refund, including any return shipping costs, at no extra charge to you.

 

4. NON-RETURNABLE ITEMS

Custom-made or personalized items are not returnable unless they arrive damaged or defective.

 

5. HOW REFUNDS ARE ISSUED

Once we receive and inspect the returned item, we will process your refund within 5-7 business days. Refunds are issued to your original payment method (PayPal) and may take a few extra days to appear depending on your payment provider.

 

6. HOW TO REQUEST A RETURN

To request a return or ask a question, contact us at:

- Email: justdiy1@outlook.com

- WhatsApp: +852 59951052

Please include your order number and photos if applicable. We will respond within 1-2 business days.